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Manish Kumar (ManishBhateja1)
HAP

HAP
US
ManishBhateja1 Member since 2015 9 posts
HAP
Posted: February 7, 2019
Last activity: May 28, 2019
Posted: 7 Feb 2019 10:37 EST
Last activity: 28 May 2019 1:30 EDT
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Pega Call 7.4 screenpop issue

We upgraded our customer service application with pega Call from 7.2 to 7.4. After upgrade screen pops have stopped working. We traced the offering service and it shows all the same steps as we had in 7.2.

Some configurations are -

1. Syntellect CT-Connect

2. No-Plugin mode

3. Simple telephony

All the configurations like PresentAgent (No plug-in mode), CTI configurations are same in 7.2 and 7.2. But screenpops are not really working in 7.4. There is no error in log files as well. Did something change in 7.4?

***Edited by Moderator Marissa to update SR Details***

Pega Customer Service Support Case Exists
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