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Government
Posted: November 23, 2020
Last activity: November 23, 2020
Pega Case management
Hi,
I want to experience the look and feel of a Case management system with Case manager's perspective. My organization is using Pega to develop Case management system, and I am new to it.
Can I access any instance of Pega Case management system, with a basic case type and workflow? I just want to experience how a Case manager creates a case and the journey.
Please help!!
Hi Saurabh,
Pega OOTB provides a portal called case manager. If the operator is provided necessary roles and privileges you can use it to create a case and see how it works. However please note that if the case is routed to any other user, that operation may not be visible or accessible to your operator.
Thanks