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poojad99 Member since 2015 14 posts
Cognizant
Posted: 3 years ago
Last activity: 3 years 3 months ago
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Pega Fundamentals on Servie Level agreement

Can anybody please explain how overall SLA gets called?Is it that just setting pySLAName would automatically calls OverallSLA flow ?Or I have to explicitility call the flow.Also what is the exact difference between Assignment SLA and Overall SLA?When assignment level SLA comes into picuture?

***Edited by moderator, Maryrita: moved to Product Support from Applications***

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