Question

2
Replies
3140
Views
pooja dash (poojad99)
Cognizant

Cognizant
IN
poojad99 Member since 2015 15 posts
Cognizant
Posted: May 23, 2017
Last activity: May 24, 2017
Posted: 23 May 2017 1:30 EDT
Last activity: 24 May 2017 12:23 EDT
Closed

Pega Fundamentals on Servie Level agreement

Can anybody please explain how overall SLA gets called?Is it that just setting pySLAName would automatically calls OverallSLA flow ?Or I have to explicitility call the flow.Also what is the exact difference between Assignment SLA and Overall SLA?When assignment level SLA comes into picuture?

***Edited by moderator, Maryrita: moved to Product Support from Applications***

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.