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 ying qu (yingq689)
Sun Life Financial Company

Sun Life Financial Company
CA
yingq689 Member since 2019 27 posts
Sun Life Financial Company
Posted: October 22, 2019
Last activity: October 28, 2019
Posted: 22 Oct 2019 16:24 EDT
Last activity: 28 Oct 2019 15:44 EDT
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Is Pega Knowledge and Pega Knowledge Management the same product?

Hi,

Is the Pega Knowledge and Pega Knowledge Management the same product? When I do some research on Pega website I see "Pega Knowledge" and "Pega Knowledge Management" here and there. Not sure whether they are the same tool?

Could somebody please clarify that?

Thanks a lot!

***Edited by Moderator: Lochan to update platform capability tags***

Pega Knowledge
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Posted: 2 years ago
Posted: 22 Oct 2019 17:10 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

We usually call Pega Knowledge as PegaKM (Pega Knowledge Management).


PegaKM is the Alias name for Pega Knowledge. 

Accepted Solution

Posted: 2 years ago
Posted: 23 Oct 2019 2:36 EDT
Shiva Rakshith S (Rakshith)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hello,


Pega Knowledge and Pega KM are same.


Pega Knowledge is a part of Customer Service Framework.

We'd prefer it if you saw us at our best.

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