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yingq689 Member since 2019 20 posts
Sun Life Financial Company
Posted: 9 months ago
Last activity: 9 months 3 weeks ago
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Is Pega Knowledge and Pega Knowledge Management the same product?

Hi,

Is the Pega Knowledge and Pega Knowledge Management the same product? When I do some research on Pega website I see "Pega Knowledge" and "Pega Knowledge Management" here and there. Not sure whether they are the same tool?

Could somebody please clarify that?

Thanks a lot!

***Edited by Moderator: Lochan to update platform capability tags***

Pega Knowledge
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Posted: 9 months ago

Yes, Pega Knowledge and Pega Knowledge Management are the same product. 


 

Posted: 9 months ago

We usually call Pega Knowledge as PegaKM (Pega Knowledge Management).


PegaKM is the Alias name for Pega Knowledge. 

Accepted Solution
Posted: 9 months ago

Hello,


Pega Knowledge and Pega KM are same.


Pega Knowledge is a part of Customer Service Framework.

Posted: 9 months ago

Thanks!
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