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Posted: October 22, 2019
Last activity: October 28, 2019
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Is Pega Knowledge and Pega Knowledge Management the same product?
Hi,
Is the Pega Knowledge and Pega Knowledge Management the same product? When I do some research on Pega website I see "Pega Knowledge" and "Pega Knowledge Management" here and there. Not sure whether they are the same tool?
Could somebody please clarify that?
Thanks a lot!
***Edited by Moderator: Lochan to update platform capability tags***
Posted: 1 year ago
We usually call Pega Knowledge as PegaKM (Pega Knowledge Management).
PegaKM is the Alias name for Pega Knowledge.
Accepted Solution
Posted: 1 year ago
Hello,
Pega Knowledge and Pega KM are same.
Pega Knowledge is a part of Customer Service Framework.
Yes, Pega Knowledge and Pega Knowledge Management are the same product.