Use Case for Knowledge Management
Hi, I'm working with a Tech giant I had to create a Use Case for Knowlege Management specific to Pega.
Here are few req's i got from the users.
1. Process Documentation
2. Taxonomy
I'm looking for an approach and design perspective. Any help in this regards will be much appreciated. Thanks! Sam
***Edited by Moderator Marissa to update platform capability tags***
hi Arun, Thanks for the article link. However, i'm looking explicitly for a KM Use case for Opportunity Management in salesforce.com
Thanks,
Sam
The Pega Knowledge taxonomy provides a flexible, hierarchical category structure, which can be modeled in a number of ways, depending on the knowledge management's organization goals and needs for classifying content. Some businesses align their taxonomy category to their organizational structure (e.g. Sales>internal, Sales>external, Service, Marketing, etc. Some businesses model their taxonomy to reflect their product or service lines, so it really depends on how this Tech company wants to classify their content.
From an opportunity management perspective, I'd need more details on what the business requirements are prior to providing guidance.
You can have a look into below article
https://pdn.pega.com/documents/pega-knowledge-731-user-guide
Thanks,
Arun