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VikrantS5581 Member since 2018 1 post
Nasco
Posted: 1 year ago
Last activity: 1 year 6 months ago
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Pega Knowledge- Archived Articles Access for an Agent

We have a business use case where a claims agent processing an older claim might want access to an older version of an article. Since in interaction portal only the latest published version is available, how can we handle this use case? Please advice.

Pega Customer Service Pega Knowledge
Moderation Team has archived post
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