Posted: 1 Feb 2019 11:01 EST Last activity: 8 Feb 2019 0:34 EST
Interaction Portal - Remove Knowledge Management
I am using Customer Service for Communications application. In the Interaction Portal, I see Knowledge Management bar on the right side (with question mark), when clicked expands to show the KM pane.
Please see attached screenshots.
Where can I find the setting to remove KM from the portal? (Without having to manually edit the section rules). I don't want to just stow away the KM bar. It should not be available in the portal in any form.
***Edited by Moderator Marissa to update platform capability tags****