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Srinivas Yelamanchili (yelas1)
PEGA
Senior System Architect
Pegasystems Inc.
US
yelas1 Member since 2014 76 posts
PEGA
Posted: February 1, 2019
Last activity: February 8, 2019
Posted: 1 Feb 2019 11:01 EST
Last activity: 8 Feb 2019 0:34 EST
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Interaction Portal - Remove Knowledge Management

I am using Customer Service for Communications application. In the Interaction Portal, I see Knowledge Management bar on the right side (with question mark), when clicked expands to show the KM pane.

Please see attached screenshots.

Where can I find the setting to remove KM from the portal? (Without having to manually edit the section rules). I don't want to just stow away the KM bar. It should not be available in the portal in any form.

Thanks

Sri

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Pega Knowledge
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