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DamianM5 Member since 2017 3 posts
Quad Graphics Europe Sp ZOO
Posted: 3 years ago
Last activity: 3 years ago
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Recalculating Assignment SLA based on property

Hi all!

I have to modify activity which updates cases based on data retrieved from external service.

If one date property changes I have to update Assignment SLAs, which are calcuated based on that property before change from update.

We are using ActionChangeWorkSLA to recalculate work object SLA (it updates pyCaseTypeDefault and it's working fine), but how to do it with Assignment SLA?

I tried to use pxAdjustSLA, but either I'm doing something wrong or it's not for that.

I need that pxGoalTime is changed in Assign-WorkBasket on CaseContentsKitPage.pxResults(1)

I have column which is using that property to show goal time.

Could someone provide me some tips how to do that?

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Low-Code App Development Case Management
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