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GauravS9130 Member since 2018 8 posts
Apple Inc
Posted: 2 years ago
Last activity: 2 years 6 months ago
Closed

Reporting on Stage SLA without Stage Instantiation

Hi

We have a case type with multiple stages. SLA is setup at stage level. We need to create a report ,which can show the projected goal date of each stage for that process based on SLA setup. Current stage of the process is Stage 1.

Ex :

Case ID Stage 1 Stage 2 Stage 3

A-130. 01/01/2018. 01/03/2018 01/05/2018

A-131. 01/02/2018. 01/04/2018 01/06/2018

Is there a OOTB way to achieve this ? Please let us know if anyone had face similar situations.

Thanks

Gaurav

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