Question 1 Replies 1588 Views × Close popover Avi Reddy (AviR9728) FDIC FDIC US View Profile Send Message AviR9728 Member since 2015 13 posts FDIC Posted: March 16, 2017 Last activity: March 17, 2017 Posted: 16 Mar 2017 16:01 EDT Last activity: 17 Mar 2017 11:33 EDT Closed Routing a Work item from a WorkList to a WorkBasket without Work Manager Portal My corporation does not have the Work Manager Portal and I am looking for any OOTB tool in Pega 6.1 that can route a Work Item. My requirement is as follows. 1. An employee A submitted a WorkItem which was routed to a WorkBasket. 2. Another employee B, who has access to the WorkBasket assigned that WorkItem to themselves. 3. Employee B is no longer with the company and WorkItem is still in Employee B's WorkList. How can I move the WorkItem currently in Employee B's Worklist back to the WorkBasket? Is there any OOTB tool available for this? If not can this be done through a back end query? Case Management Data Integration System Administration Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Posted: 17 Mar 2017 11:33 EDT × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to AviR9728 Hi You have to use a tool call Bulk Transfer. Refer this article : https://pdn.pega.com/sites/pdn.pega.com/files/help_v61sp2/procomhelpmain.htm#definitions/b/bulk.htm Please use work manager portal for this.