Question
Pegasystems Inc.
US
Last activity: 12 Dec 2019 12:04 EST
Searching for duplicate cases
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Searching for duplicate cases exercise when followed as shown in the exercise steps throws the following error:
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Searching for duplicate cases exercise when followed as shown in the exercise steps throws the following error:
Pegasystems Inc.
SG
Can you try to remove the duplicate search step, save the case type, and then add the duplicate search step again? If it still fails, please write to selfstudysupport@pega.com, with your full exercise system URL, so that we can have a look at it.
Pegasystems Inc.
US
I have seen this issue when teaching the SSA course. It seems there is an issue with the Case Match rule that is being created behind the scenes when you configure the duplicate search case step on the case lifecycle designer.
To fix the issue, first, delete the Search duplicate cases step. Then navigate to the App Explorer and delete the Case Match rule created under the Decision category. You should be able to add the step and configure it properly. I am not quite sure what is causing the issue right now but this is a work around.
Please let me know if this resolves your issue,
Sean
Pega Academy Self Study Support Team
Navy Federal Credit Union
US
That does fix it. it appears the issue is that the default case match is the same as the one you're creating, so the duplicate search is itself duplicated