Close popover
Byron Lopez (BYRONLOPEZ)
Nova City LLC
Sr. System Architech
Nova City LLC
BYRONLOPEZ Member since 2012 2 posts
Nova City LLC
Posted: April 26, 2016
Last activity: April 26, 2016

SLA broken items queue: Save, Delete or Commit has failed because lock

Dear All,

I am getting the following error due to different handles(flows invoking assignments with SLAs). I see this error when go to: Process & Rules > Tools > My Work Admin > Broken Queue Items > System-Queue-ServiceLevel

Error Message:

<pxErrorMessage>Save, Delete or Commit has failed because lock "{lock or work object here}" is not held</pxErrorMessage>

I am guessing this a PEGA code related issue but please let me know if you have faced this situation before or if you have a fix for that.

I have gone through some related forums( already but seems my situation is different since the Access Group who initiated the the wait shape is the same with the current operator logged in.

Thanks a lot,


System Administration
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.