BYRONLOPEZ Member since 2012 2 posts
Posted: 4 years ago
Last activity: 4 years 4 months ago

SLA broken items queue: Save, Delete or Commit has failed because lock

Dear All,

I am getting the following error due to different handles(flows invoking assignments with SLAs). I see this error when go to: Process & Rules > Tools > My Work Admin > Broken Queue Items > System-Queue-ServiceLevel

Error Message:

<pxErrorMessage>Save, Delete or Commit has failed because lock "{lock or work object here}" is not held</pxErrorMessage>

I am guessing this a PEGA code related issue but please let me know if you have faced this situation before or if you have a fix for that.

I have gone through some related forums( already but seems my situation is different since the Access Group who initiated the the wait shape is the same with the current operator logged in.

Thanks a lot,


System Administration
Moderation Team has archived post
Share this page LinkedIn