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Nagaraj Ponnurangam (NagarajP0101)
ING Belgium SA NV

ING Belgium SA NV
BE
NagarajP0101 Member since 2017 54 posts
ING Belgium SA NV
Posted: January 2, 2018
Last activity: January 3, 2018
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Standard Agent is not running in Production

We have configured agent of type 'standard' to process queue entries and interval is 10 secs. sometimes its not running even if the queue contains entries.

We verified the last run of the standard agent and its today morning. We din find any errors in the log too. we can't trace this agent as tracer and SMA is disabled because of client specific security reasons.

I have referred couple of posts related to this and ensured the following

1.AccessGroup and RS is correct

2.Agent activity class and queue class is same

3.activity belongs to correct RS

4.Checked Bypass activity authentication in Agents Security tab

5.There are no broken queue items.

Kindly advise what could be the issue here .

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