Question

7
Replies
258
Views
Close popover
AHMED ATTIA (AhmedAttia)
Knowledge Expert
Senior System Architect
Knowledge Expert
FR
AhmedAttia Member since 2017 1 post
Knowledge Expert
Posted: December 6, 2019
Last activity: January 8, 2020
Closed

Thread switching when moving between interactions tabs

I noticed a problem of context when we switch between the tabs of the interactions.
This problem only exists when there is an open service case ( Intent task ) in each of the interactions.

For example, if you have a task opened in Interaction A and a second task opened in Interaction B (Interaction B active tab), if we go back to the interaction A, the interaction ID that is taken into consideration is that of the B interaction.

If we do not have any open cases in the interactions, the context changes when we switch between the tabs.

Does anyone faced this issue ?

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Pega Platform Low-Code App Development
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.