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RoxanaH4 Member since 2018 2 posts
The Bank of Nova Scotia
Posted: December 11, 2018
Last activity: January 3, 2019
Closed

Close interaction when call drops

Hi guys,

We are using PegaCRM 7.3.1 and have a business requirement that when a phone interaction is open if the call drops the agent should be presented with the Wrap up screen immediately and should not be able to see any customer information as the client is not on the line anymore.

Does anyone know if there is an out of the box way of achieving that?

Thanks!

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