Question

3
Replies
850
Views
Close popover
Priyadarshan Mohan (Priyadarshan)
Serendebyte Inc
Lead System Architect
Serendebyte Inc
IN
Priyadarshan Member since 2015 1 post
Serendebyte Inc
Posted: June 13, 2018
Last activity: June 18, 2018
Closed

To close an interaction from service case

In our application , we are trying to resolve/wrap up the Interaction and service at a same time.
This action needs to be done on click of a button from service case.
C case and I case are separate thread, so I am not able to close the I- case tab using the button in service case. Is there is any way to achieve it?
Also found a similar post in mesh but couldn't find any product solutions for the same:
https://mesh.pega.com/message/257433

Pega Customer Service
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.