Priyadarshan Member since 2015 1 post
Serendebyte Inc
Posted: 2 years ago
Last activity: 2 years 3 months ago

To close an interaction from service case

In our application , we are trying to resolve/wrap up the Interaction and service at a same time.
This action needs to be done on click of a button from service case.
C case and I case are separate thread, so I am not able to close the I- case tab using the button in service case. Is there is any way to achieve it?
Also found a similar post in mesh but couldn't find any product solutions for the same:

Pega Customer Service
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