Question

4
Replies
40
Views
Close popover
Will Cho (Will Cho)
PEGA
Principal System Architect
Pegasystems
US
Will Cho Member since 2008 104 posts
PEGA
Posted: January 21, 2021
Last activity: January 22, 2021

Copy data from service case to interaction in Customer Service

Is there any easy/OOTB way to copy data from service case to interaction?

For example, when we complete a service case and go back to the interaction driver, we want to show an update in a composite tab immediately.

We copied it to D_Interaction, but it did not automatically copied to pyWorkPage (Interaction WO).

Pega Customer Service 8.4 Case Management Cross-Industry Lead System Architect