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 Naga Sai Jonnalagadda (NagaSaiJ) Accenture Associate Software Engineer
Accenture
IN
NagaSaiJ Member since 2018 16 posts
Accenture
Posted: March 4, 2019
Last activity: March 5, 2019
Posted: 4 Mar 2019 6:33 EST
Last activity: 5 Mar 2019 0:10 EST
Closed

Unable to Route to Rejection Stage

In my case type i want to route a particular step to receiptionist for approval. so i used pyApproval in flowaction. It has been approved and routed to next step.

but when i reject, the case, it has to route to rejection stage(alternate stage). But it is not going to rejection stage, it is continuing in main life cycle.

please help me solve this issue.

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Enterprise Application Development Dev/Designer Studio Case Management
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Posted: 3 years ago
Posted: 5 Mar 2019 0:10 EST
Hemalatha Sura (HemalathaSura) Bits in Glass Senior Software Engineer
Bits in Glass
IN
Hi, As per your context, you have configured pyApproval Section in your flow action. Did you configure routing information in your flow? If yes, please share your config details, so that we can look in to that. Otherwise please add routing actions in your flow. If approval is accepted, proceed to next assignment else do change stage. Thanks Hemalatha

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