Question

1
Replies
78
Views
JohnC841 Member since 2017 2 posts
Express Scripts
Posted: September 19, 2018
Last activity: October 1, 2018
Closed

Update P360 with updated information

I have an Email Address property on our P360 that is set from a data page. An intent allows the email address to be updated. I would like the email address on the P360 to reflect this update once the intent is finished. I have tried removing the data page after the update in hopes that a new call would retrieve the most up to date information.

When I relaunch our intent to update the email address it reflects the recent change, however I can not get the P360 to reflect the change. It appears to me that the property on the P360 is only populated at interaction launch and will not update afterwards. How can I get the P360 to refresh its data?

Pega Customer Service Case Management Data Integration
Moderation Team has archived post
Share this page LinkedIn