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ChaitanyaJ Member since 2014 5 posts
Capgemini India
Posted: 1 year ago
Last activity: 1 year 6 months ago
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Queue Intent task under Add Task button in 360 screen

Hi Team,
I have a requirement where a specific Intent task should be pre loaded[not auto launched] when Interaction 360 is loaded. When it is clicked, it should resume the flow? I have tried with suggesting and queuing options in the Intent task configuration, but these populate the Intent as Next best Action.

Please help me out

Thanks,
Chaitanya

***Edited by Moderator Marissa to update platform capability tags****

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