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Capgemini India
Posted: March 19, 2019
Last activity: March 26, 2019
Closed
Queue Intent task under Add Task button in 360 screen
Hi Team,
I have a requirement where a specific Intent task should be pre loaded[not auto launched] when Interaction 360 is loaded. When it is clicked, it should resume the flow? I have tried with suggesting and queuing options in the Intent task configuration, but these populate the Intent as Next best Action.
Please help me out
Thanks,
Chaitanya
***Edited by Moderator Marissa to update platform capability tags****
Posted: 1 year ago
Hi Simon,
Thanks for a quick reply. We are using CSHC 7.22 and Pega 7.2.2
I will check once again and update here
Can you provide some screenshots of the configurations you made in the intent task?
Thanks,
Chaitanya
Posted: 1 year ago
Hi Team,
Can you provide some screenshots related to the configuration
Hi Chaitanya,
It does work for me when I configured the Intent Task as Queue action. The task does appears a Queued Task.
Which version of Pega CS are you using?
Regards
Simon