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ChaitanyaJ Member since 2014 5 posts
Capgemini India
Posted: 1 year ago
Last activity: 1 year 6 months ago
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Queue Intent task under Add Task button in 360 screen

Hi Team,
I have a requirement where a specific Intent task should be pre loaded[not auto launched] when Interaction 360 is loaded. When it is clicked, it should resume the flow? I have tried with suggesting and queuing options in the Intent task configuration, but these populate the Intent as Next best Action.

Please help me out

Thanks,
Chaitanya

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service
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Posted: 1 year ago

Hi Chaitanya,


It does work for me when I configured the Intent Task as Queue action. The task does appears a Queued Task.


Which version of Pega CS are you using?


Regards


Simon

Posted: 1 year ago

Hi Simon,


Thanks for a quick reply. We are using CSHC 7.22 and Pega 7.2.2


I will check once again and update here


Can you provide some screenshots of the configurations you made in the intent task?


 


Thanks,

Chaitanya

Posted: 1 year ago

Hi Team,


Can you provide some screenshots related to the configuration


 
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