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DarellH2 Member since 2018 4 posts
Mantech International Corporation
Posted: 1 year ago
Last activity: 1 year 9 months ago
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user gets blank page after login/access intermittently

We are having an intermittent problem where users cannot use Pega 7. The user is logged into an external application. The external application and pega are configured with SSO. The user in the external application chooses to go to case manager. The user gets a blank page with just a black bar at the top of it. When we look at the browser console log, we see the following:

[Show/hide message details.] TypeError: pega is undefined[Learn More] pzevalharnessjson_13960501219.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!pega_yui_13246724026!desktopwrapper_13683327113!pzautomationscripts_1853869683!pzpega_portal_13386575092!pzpega_ui_jquery_1793248835!pega_ui_harness_1885477911!pzpega_ui_messaging_1865731705!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js line 1 > eval:1:1
[Show/hide message details.] TypeError: pega is undefined[Learn More] pzpega_ui_templates_default_13602128009!!.js:1:1
[Show/hide message details.] TypeError: pega is undefined[Learn More] pega_tools_xmldocument_1863634849.js!pega_ui_menubar_12466426960.js!pzpega_ui_launchflow_1475785139.js!!.js:1:1
[Show/hide message details.] ReferenceError: jQuery is not defined[Learn More] pzPega_control_menu_scripts_12110000221!!.js:1:2
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_icon_1316168372.js!!.js:1:17
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_link_13109123542.js!!.js:1:17
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_hidden_13333773401.js!!.js:1:17
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_control_textinput_12469617486.js!pzpega_ui_template_textinput_13385048734.js!pzpega_ui_decimal_11750195130.js!pzpega_ui_formatnumber_13702883570.js!!.js:2:17
[Show/hide message details.] TypeError: pega is undefined[Learn More] pzpega_ui_decimal_11750195130.js!pzpega_ui_formatnumber_13702883570.js!pzpega_ui_template_displaytext_1522000074.js!pzpega_ui_calendar_util_13931390937.js!pzpega_ui_calendar_dbp_11644712930.js!pzpega_ui_calendar_13437946724.js!pzpega_ui_formatdatetime_13961456731.js!pzpega_moment_with_locales_171269180.js!pzpega_moment_timezone_with_data_14074664356.js!!.js:3:1
[Show/hide message details.] ReferenceError: jQuery is not defined[Learn More] pzpega_control_menu_scripts_12110000221!!.js:1:2
[Show/hide message details.] TypeError: Handlebars is undefined[Learn More] pzpega_ui_template_dynamiccontainer_1206532930.js!!.js:1:17
unreachable code after return statement[Learn More] pega_yui_utilities_11839686726.js!pega_yui_connection_1179170742.js!pega_yui_extensions_1635876208.js!pega_tools_hashtable_12178617991.js!safeurl_1363866890.js!pegacompositegadgetmgr_13514609165.js!pega_ui_property_11181416063.js!!.js:6:24153
[Show/hide message details.] TypeError: A0 is undefined[Learn More] pzpega_ui_dynamiccontainer_11884105643.js!pzpega_ui_dc_mru_12262150580.js!!.js:1:39
[Show/hide message details.] TypeError: pega.ui.ExpressionEvaluator is undefined[Learn More] !STANDARD:51:574
[Show/hide message details.] TypeError: pega.ui.TemplateEngine is undefined[Learn More] !STANDARD:51:1
[Show/hide message details.] TypeError: pega.d is undefined[Learn More] pzevalharnessjson_13960501219.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!pega_yui_13246724026!desktopwrapper_13683327113!pzautomationscripts_1853869683!pzpega_portal_13386575092!pzpega_ui_jquery_1793248835!pega_ui_harness_1885477911!pzpega_ui_messaging_1865731705!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js line 1 > eval:1:1
[Show/hide message details.] TypeError: pega.ui.Doc is undefined[Learn More] pzpega_ui_harness_deferred_before_12467315982!!.js:6:1
unreachable code after return statement[Learn More] pega_ui_harness_deferred_13250993057!!.js:2:6802
[Show/hide message details.] TypeError: pega.ui.Doc is undefined[Learn More] pega_ui_harness_deferred_13250993057!!.js:1:1
[Show/hide message details.] TypeError: pega.ui.Doc is undefined[Learn More] pzpega_ui_harness_deferred_ts_11153240888!!.js:277:22816
[Show/hide message details.] TypeError: validation_ValidationTypes is undefined[Learn More] pzevalharnessjson_13960501219.js!clientlogbase_11632504602.js!pzpega_ui_lib_provider_1191955478!pega_yui_13246724026!desktopwrapper_13683327113!pzautomationscripts_1853869683!pzpega_portal_13386575092!pzpega_ui_jquery_1793248835!pega_ui_harness_1885477911!pzpega_ui_messaging_1865731705!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js:744:2124
[Show/hide message details.] TypeError: pega.u is undefined[Learn More] pzpega_ui_grid_12772630958.js!pzpega_ui_grid_dragdrop_11501434349.js!pega_yui_resize_1159643339.js!!.js:1:8779
unreachable code after return statement[Learn More] pega_yui_utilities_11839686726.js!pega_yui_connection_1179170742.js!pega_yui_extensions_1635876208.js!pega_tools_hashtable_12178617991.js!safeurl_1363866890.js!pegacompositegadgetmgr_13514609165.js!pega_ui_property_11181416063.js!!.js:6:24153

This is intermittent in that the user will have the problem today, but use pega fine tomorrow. We've had a user be using pega on workstation #1 with no problems. Log out and try on workstation #2 but get the blank page on workstation #2. Go back to workstation #1 and use case manager wait no problems.

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