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PrashantL1872 Member since 2012 3 posts
Capgemini India Private LTD
Posted: March 23, 2018
Last activity: March 26, 2018

Operator page becomes blank after login through windows LDAP

SUMMARY

User is not able to see the OperatorID page in the clipboard, when logged in through LDAP. But the same is working fine without LDAP. OperatorID page is available in Standard thread page, but it is not visible in the Tab thread.

ROOT CAUSE

The root cause of this problem is a defect in Pegasystems’ code or rules as per PDN article somewhere. This bug was introduced in Pega 7. The tools.getRequestor().getPage() API must create a page at requestor level, if page is not already present.

RESOLUTION

Just add the below java code as a first step in the LDAP authentication activity. It will create a OperatorID page at requestor level.

tools.getRequestor().getPage("OperatorID");

***Updated by moderator: Lochan to tag post as discussion; add group tag***

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