Question2Replies23Views ANGLINA1 Member since 2005 9 posts American Express Posted: 1 year agoLast activity: 1 year 4 months ago Closed Using PegaCall without Using PEGA Customer ServiceHello Community: Is there a way to use PegaCall (CTI) without installing Pega CRM into the system. I only need to leverage the CTI functionality connecting to Cisco. Pega Customer Service ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoSusanLiu_GCS PEGA replied to ANGLINA1Based on the latest PegaCall 8.2 installation guide (below), Customer Service 8.2 is one of the prerequisites. So, PegaCall needs Pega Customer Service. https://community.pega.com/knowledgebase/documents/pega-call-82-installation-guide Posted: 1 year agoANGLINA1 American Express replied to ANGLINA1I saw that in the install document but because it is optional for PEGA customer service and it is also package as a separate component that is the reason for the POST. CRM Package number is 116345_ and PegaCall is 116344.