Question 2 Replies 29 Views × Close popover Audlian Anglin (ANGLINA1) American Express Senior Engineer American Express US View Profile Send Message ANGLINA1 Member since 2005 10 posts American Express Posted: April 23, 2019 Last activity: April 24, 2019 Posted: 23 Apr 2019 10:50 EDT Last activity: 24 Apr 2019 8:15 EDT Closed Using PegaCall without Using PEGA Customer Service Hello Community: Is there a way to use PegaCall (CTI) without installing Pega CRM into the system. I only need to leverage the CTI functionality connecting to Cisco. Pega Customer Service × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years ago Posted: 23 Apr 2019 21:01 EDT × Close popover Susan Liu (SusanLiu_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View Profile Send Message SusanLiu_GCS PEGA replied to ANGLINA1 Based on the latest PegaCall 8.2 installation guide (below), Customer Service 8.2 is one of the prerequisites. So, PegaCall needs Pega Customer Service. https://community.pega.com/knowledgebase/documents/pega-call-82-installation-guide Posted: 2 years ago Posted: 24 Apr 2019 8:14 EDT × Close popover Audlian Anglin (ANGLINA1) American Express Senior Engineer American Express US View Profile Send Message ANGLINA1 American Express replied to ANGLINA1 I saw that in the install document but because it is optional for PEGA customer service and it is also package as a separate component that is the reason for the POST. CRM Package number is 116345_ and PegaCall is 116344.