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NaveenM4274 Member since 2014 17 posts
Tech Mahindra
Posted: 3 years ago
Last activity: 3 years ago
Closed

Version 7.1.7 7.2 Substitute operator Not picked during Unavailable From Dates

Hello All,

Does any had similar problem, Substitute operator (Default to Assignee) is not getting picked up while using "ToWorkParty".

I have one of operator ID unavailable from January 1st 2017 to February 28th 2017 and a valid operator ID given as "Default to Assignee" , but still assignment is created to original user.

It works fine only when i unchecked the below, i only want the operator not to receive any new assignments during these two months.

Operator is available to receive work

Is this is a bug or it's the normal behaviour.

***Updated by moderator: Lochan to add Categories***

Case Management System Administration User Interface
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