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Yutaro Uchiyama (YutaroUchiyama)
PEGA
Director, Solutions Consulting
Pegasystems Inc.
JP
YutaroUchiyama Member since 2011 1 post
PEGA
Posted: May 23, 2016
Last activity: May 29, 2016
Posted: 23 May 2016 6:52 EDT
Last activity: 29 May 2016 23:20 EDT
Closed

when user B tries to open his/her assignment, PRPC says the work is still locked and under modification by user A

Our customer (on 7.1.9 / PegaCloud production environment) is experiencing the similar issue - not sure it's the same.

After user A finishes his assignment & submits it, PRPC routes it to user B then.

The issue is that when user B tries to open his/her assignment, PRPC says the work is still locked and under modification by user A.

Is this symptom potentially the same as what's explained above, if yes, does user B need to wait for 2 hours max (or 30 sec max?)

*Default locking is selected as case lock configuration.

Message was edited by: Marissa Rogers - branched to its own thread, added category

Case Management
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