Posted: 16 May 2017 0:40 EDT Last activity: 7 Jun 2017 0:08 EDT
Work Group Assigned to Operator
In Operator "Work" tab, I had added a Work Group "LIQUserWG" and Access Group "Manager" is properly assigned , but when he Log into the system , he is not able to see the work items in his list and also the Team Member of that work group assigned to him , All other operators assigned the same Work Group and same Access group can able to see , proper work items and also the team members assigned to that work group.
Need your help to resolve the same .
***Edited by Moderator, Maryrita: moved to Product Support from Pega Academy***
I looked at the OOTB Case Manager portal in my 7.2.2 system and see the Team Member list is displayed via the pyTeamMembersWidget section. This section references pyTeamMembersWidgetGrid. In this section I see the list is obtained from the D_pyTeamMembersInMyWorkGroup data page and the WorkGroup parameter is specified as D_PortalContextGlobal.pyActiveWorkGroup.
If you are using these same rules, can you check to see if the value of D_PortalContextGlobal.pyActiveWorkGroup is correct?