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SreenivasKilaru Member since 2014 20 posts
Cognizant
Posted: 3 years ago
Last activity: 3 years 5 months ago
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Workbasket configuration in Approve shape

In this scenario, assignments exist in a workbasket, users (who have role and access to WB) pull it by using GetNextAssignment. After reviewing case info, user needs to provide approval. I am using Approval shape to enable email approval easily. In case designer, this shape is providing two options Workbasket or Operator for this scenario.
- When Workbasket is used, how to provide WB name, role/workgroup?
- In case of Operator option, have to mention operator id in design time. If property reference is used instead of operator then case is routing to Administrator. Is there a way to send operator name in run time?

Please refer attached configuration screenshots. Thanks for help.

Case Management
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