In this scenario, assignments exist in a workbasket, users (who have role and access to WB) pull it by using GetNextAssignment. After reviewing case info, user needs to provide approval. I am using Approval shape to enable email approval easily. In case designer, this shape is providing two options Workbasket or Operator for this scenario.
- When Workbasket is used, how to provide WB name, role/workgroup?
- In case of Operator option, have to mention operator id in design time. If property reference is used instead of operator then case is routing to Administrator. Is there a way to send operator name in run time?
Please refer attached configuration screenshots. Thanks for help.