Write SMS Treatment content to DB using DB Template
Hey guys,
i have configured an Offer Flow with two Send Generic Shapes, both of them are using Same DB Template (SenOutboundSMS) storing data to DB table for sending the actual SMS.
We use external system for the SMS sending which is picking up the records from the DB table and processing it to send the SMS.
First Send Generic should store the data for the SMS and Second is for the reminder SMS, requirement is to have different msg text for both SMSes
The question that is bugging me is can we use the SMS Treatment (or any treatment) text to be stored using the DB Template which we define in the Send Generic shape?
I have attached few files to demonstrate the settings that we have.
Any suggestions are welcome.
Thanks a lot :)
***Edited by Moderator Marije to add Capability tags***
Updated: 11 May 2022 10:28 EDT
Vodafone
CZ
Still no suggestions here? :(
Vodafone
CZ
Hello Marije,
thanks for the post you sent.
It kind of tells me that it is not possible to achieve this the way i outlined in my post.
So unfortunatelly the question remains. How to save the data for SMS body (multiple different texts within one offer flow) to DB using DB Template?
Pegasystems Inc.
US
Hi @MartinN1
I'd like to ask a few more questions before concluding we can't make this work.
Are you using Next-Best-Action Designer?
For your Actions, does each have its own flow configuration or are you using the Dynamic template option?
Finally, will the SMS messages you want to send be personalized with reference to customer or action data?
Thanks,
Amy
Vodafone
CZ
Hello Amy,
thank you for reacting here. :)
for your questions:
1. We are not using NBA Designer.
2. We are not using Dynamic template in this case.
3. I think both options are acceptable for us - personalized / non personalized
best regards
Martin