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Krushanthan Ragunathan (KrushanthanR)
Virtusa (pvt) Ltd
Lead System Architect
Virtusa (pvt) Ltd
US
KrushanthanR Member since 2010 10 posts
Virtusa (pvt) Ltd
Posted: October 19, 2015
Last activity: October 21, 2015
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Increase case urgency for each consecutive business day past the goal time

Hi All,

I have a requirement to increase the case level urgency for each consecutive business day past the goal time. Note here is we shouldn't adjust the Goal time, it should remain as the initial date and time. What is the best way to implement this?

Thanks,

Kris

Case Management
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