Question2Replies153Views RubenB45 Member since 2019 1 post SWIFT Posted: 10 months agoLast activity: 10 months 1 week ago Solved SLA - Goal & Deadline urgency levelsHello,Whenever setting up an SLA, thus defining timelines for the goal, deadline and passed deadlines, I was wondering whether it is mandatory or not to set an urgency level?Or can the urgency level be left at i.e 10 for the entire SLA?Thanks for the assistance.***Edited by Moderator: Lochan to update platform capability tags*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Accepted Solution Posted: 10 months agoMarcLasserre_GCS PEGA replied to RubenB45Hello, No I don't think this is mandatory. What PRPC version are you running? Posted: 10 months agoRubenB45 SWIFT replied to RubenB45Hello, Not completely sure.