Question2Replies182Views×Close popoverRuben Boom (RubenB45) SWIFT SWIFT BE View Profile RubenB45 Member since 2019 1 post SWIFT Posted: November 13, 2019Last activity: November 13, 2019Posted: 13 Nov 2019 8:42 ESTLast activity: 13 Nov 2019 9:41 EST Closed Solved SLA - Goal & Deadline urgency levelsHello,Whenever setting up an SLA, thus defining timelines for the goal, deadline and passed deadlines, I was wondering whether it is mandatory or not to set an urgency level?Or can the urgency level be left at i.e 10 for the entire SLA?Thanks for the assistance.***Edited by Moderator: Lochan to update platform capability tags*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 1 year agoPosted: 13 Nov 2019 9:02 EST×Close popoverMarc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer PEG FR View ProfileMarcLasserre_GCS PEGA replied to RubenB45Hello, No I don't think this is mandatory. What PRPC version are you running? Posted: 1 year agoPosted: 13 Nov 2019 9:41 EST×Close popoverRuben Boom (RubenB45) SWIFT SWIFT BE View ProfileRubenB45 SWIFT replied to RubenB45Hello, Not completely sure.