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Ruben Boom (RubenB45)
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RubenB45 Member since 2019 1 post
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Posted: November 13, 2019
Last activity: November 13, 2019
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SLA - Goal & Deadline urgency levels

Hello,

Whenever setting up an SLA, thus defining timelines for the goal, deadline and passed deadlines, I was wondering whether it is mandatory or not to set an urgency level?

Or can the urgency level be left at i.e 10 for the entire SLA?

Thanks for the assistance.

***Edited by Moderator: Lochan to update platform capability tags***

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