Question

2
Replies
135
Views
RubenB45 Member since 2019 1 post
SWIFT
Posted: 9 months ago
Last activity: 9 months ago
Solved

SLA - Goal & Deadline urgency levels

Hello,

Whenever setting up an SLA, thus defining timelines for the goal, deadline and passed deadlines, I was wondering whether it is mandatory or not to set an urgency level?

Or can the urgency level be left at i.e 10 for the entire SLA?

Thanks for the assistance.

***Edited by Moderator: Lochan to update platform capability tags***

Case Management
Share this page LinkedIn