Question 2 Replies 195 Views × Close popover Ruben Boom (RubenB45) SWIFT SWIFT BE View Profile Send Message RubenB45 Member since 2019 1 post SWIFT Posted: November 13, 2019 Last activity: November 13, 2019 Posted: 13 Nov 2019 8:42 EST Last activity: 13 Nov 2019 9:41 EST Closed Solved SLA - Goal & Deadline urgency levels Hello, Whenever setting up an SLA, thus defining timelines for the goal, deadline and passed deadlines, I was wondering whether it is mandatory or not to set an urgency level? Or can the urgency level be left at i.e 10 for the entire SLA? Thanks for the assistance. ***Edited by Moderator: Lochan to update platform capability tags*** Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 1 year ago Posted: 13 Nov 2019 9:02 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to RubenB45 Hello, No I don't think this is mandatory. What PRPC version are you running? Posted: 1 year ago Posted: 13 Nov 2019 9:41 EST × Close popover Ruben Boom (RubenB45) SWIFT SWIFT BE View Profile Send Message RubenB45 SWIFT replied to RubenB45 Hello, Not completely sure.