Hi

The behavior of  executing escalation actions does not differ for Goal & Deadlines and Past Deadline. One point to note and could be the probable reason is Passed Deadline period starts at the deadline event. For example, goal is set to 1 calendar day, deadline to 2 calendar days and Passed deadline to 7 calendar days:

• For an assignment created at noon March 1, Goal and deadline is reached at noon March 2 and March 3 respectively.
• Passed Deadline is reached occurs at noon March 10 and the second repeating interval at March 17th.

Please revert back if this is already taken care of.

Hi, Thanks for the response. I have already taken care of above mentioned things, but still I'm getting the emails very late for Past deadline events.

Hi,

Just try to debug, where the issue is?

1.  Add a log statement to check if SLA is firing correctly on time.

If above point has the issue, i mean if the SLA agent is not firing on time. i.e., if the log is also printed late

a.  Debug and trace the SLA Agent

b.  Check how many entries your SLA queue has and is enough processing time present.  If not first recetify the load on the queue

c.  Check the flow, if it has some service delays or timer adding time.

2.  May the email sending is having the problem.