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Posted: October 21, 2018
Last activity: October 22, 2018
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I NEED TO ADD URGENCY DAY BY DAY COUNT WHEN CASE IS CREATED
I am using 7.1.6 number of day if case is created Example: When case is created 20/10/2018 then the case age on 21/10/2018 should be 1 Case age should be 0 on the date of case created in urgency. Maximum Case age should be 100 in urgency
***Edited by Moderator: Pallavi to update platform capability tags***
Posted: 2 years ago
If is see urgency after 50 days it should be display 50. It mean day by day it should be add 1. Can you explain me clearly
Hi Patan,
Below link might be helpful for your query. Please go through the link:
https://community.pega.com/knowledgebase/articles/using-service-levels-slas-pega-7