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Posted: October 21, 2018
Last activity: October 22, 2018
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I NEED TO ADD URGENCY DAY BY DAY COUNT WHEN CASE IS CREATED
I am using 7.1.6 number of day if case is created Example: When case is created 20/10/2018 then the case age on 21/10/2018 should be 1 Case age should be 0 on the date of case created in urgency. Maximum Case age should be 100 in urgency
***Edited by Moderator: Pallavi to update platform capability tags***
Hi Patan,
Below link might be helpful for your query. Please go through the link:
https://community.pega.com/knowledgebase/articles/using-service-levels-slas-pega-7