subhasis.patra Member since 2013 1 post
TATA Consultancy Services Ltd
Posted: 5 years ago
Last activity: 2 years 9 months ago

Wait Shape to Assignment - Error: Agent SLA Activity

Error: Agent SLA Activity is coming after the Deadline time reached in Wait Shape. If multiple Wait shape applied consecutively, only the last Wait shape which is connected to an Assignment shape is showing this problem. Rest all are fine.

Options tried for "Assignmnet Type" in the Assignment shape just after the Wait shape are -

  • Worklist
  • Workbasket
  • WorkList with ToWorklist Router

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Case Management
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