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Sander Schouten (schos1)
Principal Business Architect - Pega Consulting
Pegasystems Inc.
schos1 Member since 2018 8 posts
Posted: June 17, 2020
Last activity: February 16, 2021

Amazon Connect Softphone Issue

I am connecting to Amazon Connect for CTI, I have followed the developers guide to implement the CTI link (Embedded UI) and I have white listed my Pega Lab environment URL on Amazon Connect. The following issues appear:

1. When I login to Amazon Connect through my softphone I get the message that my browser is not supported (latest Firefox and latest Chrome versions installed, on both the same error).

Browser Support Error

2. When I receive a call the screenpop comes up, but when I accept the call the soft phone is not making the connection to the call and after some seconds the message "Real-time communication error" appears with the details "Failed due to browser-side WebRTC issue".

WRTC Error

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Call 8.4 Case Management Conversational Channels Manufacturing Business Architect