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 Santanu Mandal (SantanuMan)
Cognizant Technology Solutions
Sr. Technology Architect
Cognizant Technology Solutions
IN
SantanuMan Member since 2008 9 posts
Cognizant Technology Solutions
Posted: January 18, 2019
Last activity: January 20, 2019
Posted: 18 Jan 2019 2:28 EST
Last activity: 20 Jan 2019 4:58 EST
Closed

Arabic language support for Pega WebChatbot

Dear Experts,

We are working on a project where Arabic language support is needed for Pega WebChatbot(for Customer Service). It seems that currently Arabic language is not supported by Text Analyzer rule and NLP will not work.

Can you please let us know if it is possible to use Arabic in WebChatbot? Any help is appreciated.

Thanks,

Santanu

Pega Customer Service Conversational Channels
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Posted: 2 years ago
Posted: 18 Jan 2019 8:17 EST
Piotr Kulig (Piotr Kulig)
PEGA
Principal Product Architect
Pegasystems Inc.
PL

 


Hello,


for now Pega NLP analysis doesn't support such language.


Please check if "Google's DialogFlow Text Analyzer" component available in Pega Exchange supports the language you need. If not - you will need to implement your own 3rd party integration to do that. 


As WebChatbot is based on "MCP" framework (IVA engine) you are able to write your own custom Input analyzer (please note - it isn't TextAnalyzer rule) and do integration with some external system which supports this type of language.


Please follow this article which describes how to create such integration: 

https://community1.pega.com/community/pega-support/question/how-create-custom-conversational-channel-input-analyzer 


Piotr
Posted: 2 years ago
Posted: 20 Jan 2019 4:58 EST
Santanu Mandal (SantanuMan)
Cognizant Technology Solutions
Sr. Technology Architect
Cognizant Technology Solutions
IN

Thank you for your suggestion.