Question
2
Replies
158
Views
Cognizant Technology Solutions
Posted: January 18, 2019
Last activity: January 20, 2019
Closed
Arabic language support for Pega WebChatbot
Dear Experts,
We are working on a project where Arabic language support is needed for Pega WebChatbot(for Customer Service). It seems that currently Arabic language is not supported by Text Analyzer rule and NLP will not work.
Can you please let us know if it is possible to use Arabic in WebChatbot? Any help is appreciated.
Thanks,
Santanu
Moderation Team has archived post,
Close popover
This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Hello,
for now Pega NLP analysis doesn't support such language.
Please check if "Google's DialogFlow Text Analyzer" component available in Pega Exchange supports the language you need. If not - you will need to implement your own 3rd party integration to do that.
As WebChatbot is based on "MCP" framework (IVA engine) you are able to write your own custom Input analyzer (please note - it isn't TextAnalyzer rule) and do integration with some external system which supports this type of language.
Please follow this article which describes how to create such integration:
https://community1.pega.com/community/pega-support/question/how-create-custom-conversational-channel-input-analyzer
Piotr