In our application we have seen lot of entries with 'AssignmentInterrupted'. Is Assignment Interrupted an issue?
In our application, a user submitted a case to Workbasket2, and other user pulled the same case same time from different workbasket2. when I checked history of case in the table, I see the assignment interrupted while routing the case to workbasket1
we are not using any special shapes in flows.using Route to Workbasket.
Attached history from DB table (bottom to top happening). and case history screen shots.
You will want to look for places where you are setting tickets. You could start by checking pre- and post-processing activities on your flow actions and check utility shapes in your flows. You could also Trace the process and include the Flow event type in the trace.