Posted: 28 Aug 2017 11:36 EDT Last activity: 27 Nov 2017 16:07 EST
Automate Workbasket Routing
Currently our team is monitoring two workbaskets in our production environment. All that we are doing is routing both of them to the same error workbasket regardless of the issue. Is there a way to automate the routing to this particular workbasket?
***Edited by moderator, Maryrita: moved to Product Support from Applications***
***Edited by Moderator Marissa to update categories***