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AlexanderR7329 Member since 2017 5 posts
American Express
Posted: August 28, 2017
Last activity: November 27, 2017
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Automate Workbasket Routing

Hello,

Currently our team is monitoring two workbaskets in our production environment. All that we are doing is routing both of them to the same error workbasket regardless of the issue. Is there a way to automate the routing to this particular workbasket?

Thanks,

***Edited by moderator, Maryrita: moved to Product Support from Applications***

***Edited by Moderator Marissa to update categories***

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