Question

1
Replies
982
Views
shashikalaReddy Member since 2014 20 posts
United Health Group
Posted: 3 years ago
Last activity: 3 years 3 months ago
Closed

Average handling time of Assignments

there is a requirement to understand the Average handling time of assignments. I would need below information.

1) If a user works on an assignment, how much time user takes to complete.

2) How much time an asignment resides on a workbasket/user worklist waiting for next action.

an this be done using History table? do we have another tables in Pega to pull that data.

***Updated by moderator: Lochan to update Categories***

Case Management
Moderation Team has archived post
Share this page LinkedIn