shashikalavathi palle (shashikalaReddy)
United Health Group

United Health Group
shashikalaReddy Member since 2014 21 posts
United Health Group
Posted: June 15, 2017
Last activity: June 16, 2017
Posted: 15 Jun 2017 17:52 EDT
Last activity: 16 Jun 2017 6:06 EDT

Average handling time of Assignments

there is a requirement to understand the Average handling time of assignments. I would need below information.

1) If a user works on an assignment, how much time user takes to complete.

2) How much time an asignment resides on a workbasket/user worklist waiting for next action.

an this be done using History table? do we have another tables in Pega to pull that data.

***Updated by moderator: Lochan to update Categories***

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