Question1Replies982Views shashikalaReddy Member since 2014 20 posts United Health Group Posted: 3 years agoLast activity: 3 years 3 months ago Closed Average handling time of Assignmentsthere is a requirement to understand the Average handling time of assignments. I would need below information.1) If a user works on an assignment, how much time user takes to complete.2) How much time an asignment resides on a workbasket/user worklist waiting for next action.an this be done using History table? do we have another tables in Pega to pull that data.***Updated by moderator: Lochan to update Categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoVIKRAMGVK ASRC Federal replied to shashikalaReddydo check out Index-TrackStatus and the OOTB reporting options which come with that Index. Although it is status based, it can provide some ideas as to how something similar can be achieved when pxassigned is changed.