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Vivek Saini (Vivek Saini)
TTEC
Director, Business Transformation
TTEC
US
Vivek Saini Member since 2017 4 posts
TTEC
Posted: December 16, 2019
Last activity: January 7, 2020
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Average Response Time calculation in Pega Chat

Average Response Time calculation in Pega Chat

Can response time be captured in a chat for every single Customer-CSR response dialogue without building anything custom? Even if can not be, will appreciate any recommendations that one can share.

Pega Customer Service Conversational Channels
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