Question1Replies77Views Vivek Saini Member since 2017 4 posts Serendebyte Inc. Posted: 2 months agoUpdated: 1 month ago Average Response Time calculation in Pega ChatAverage Response Time calculation in Pega Chat Can response time be captured in a chat for every single Customer-CSR response dialogue without building anything custom? Even if can not be, will appreciate any recommendations that one can share. Pega Customer Service Conversational Channels ReplyI also have this Question (0) FacebookTwitterLinkedinEmail Copy Link Copied! Subscribe Add to My Favorites Posted: 1 month agoAmit_Patel replied to Vivek SainiHi Vivek, each entry in the chat does have a timestamp associated with it. So, you may be able to build a utility to calculate the response time. There's nothing available out of the box. The one thing to note here is that you could have either side send multiple comments in a row. So, if you simply calculate difference between each entry, it might not be a valid. Facebook Twitter Linkedin Email Copy Link Copied!