Question1Replies102Views Vivek Saini Member since 2017 4 posts Serendebyte Inc. Posted: 9 months agoLast activity: 8 months 3 weeks ago Average Response Time calculation in Pega ChatAverage Response Time calculation in Pega Chat Can response time be captured in a chat for every single Customer-CSR response dialogue without building anything custom? Even if can not be, will appreciate any recommendations that one can share. Pega Customer Service Conversational Channels ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agoAmit_Patel PEGA replied to Vivek SainiHi Vivek, each entry in the chat does have a timestamp associated with it. So, you may be able to build a utility to calculate the response time. There's nothing available out of the box. The one thing to note here is that you could have either side send multiple comments in a row. So, if you simply calculate difference between each entry, it might not be a valid.