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Posted: June 14, 2017
Last activity: June 14, 2017
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Broken Cases
What should I do if my cases suddenly crashed. Neither click nor type can be done at the moment. Usually, I used to re-create the case, and it looks like inefficient way to deal with it. Is there anything to get this over?
Thank you.
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Hello,
Well many things can done, you can have your custom recover configuration. I guess it depends if we are talking about Production cases or just Development.
And also what you exactly mean by "crashed". Do you have an error message ? You need to analyse what is missing on your case or on the associated assignments to think about how to correct them.
Try to open the case with an Obj-Open-By-Handle on an activity if you can and check the clipboard content to understand what is going wrong.