Question

2
Replies
111
Views
patod1 Member since 2017 2 posts
PEGA
Posted: February 18, 2019
Last activity: April 15, 2019
Closed

Campaign run finishes with offers but without any trace of PR- work object

We have a number of campaigns running in production daily for last few months. After deployment on Feb12, we observed that the campaigns are running as per schedule, sending out offers as designed, but, the run schedule is not getting updated with completion statistics. Also, in work table there is no trace of the program run and in logs, there is no error reported.

What can be done to determine cause of this issue? What logs can be activiated? Any help will be highly appreciated.

Thanks and Regards,

Devendra

Pega Marketing
Moderation Team has archived post
Share this page LinkedIn