Question
BNZ
NZ
Last activity: 12 Dec 2018 15:51 EST
Chat Sessions are abruptly ending during the conversation.
Hi,
The Agents are being disconnected abruptly from their chat sessions when the chat is active (there is an active 2 way communication all the time).
Do you know what might be the cause of this abnormal behaviour.
Regards,
Naveen.
***Edited by Moderator Marissa to update platform capability tags****