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Giovanni Vigorelli (vigog)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
NZ
vigog Member since 2019 17 posts
PEGA
Posted: November 18, 2019
Last activity: December 2, 2019
Posted: 18 Nov 2019 16:57 EST
Last activity: 2 Dec 2019 8:12 EST
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Customer Service - chat queue questionnaire

Hello Team,

I am working with Customer Service 8.3.

I need to create a chat queue and define queue questionnaire. I am following these 2 article from the documentation:

https://community.pega.com/knowledgebase/articles/pega-customer-service/step-2-configuring-chat-and-messaging-queues

https://community.pega.com/knowledgebase/articles/pega-customer-service/step-2-configuring-chat-and-messaging-queues#Configuring_queue_questionnaire_for_chat

I can define a new queue (first article) and I can create a new flow with new questions (in the class "PegaCA-Work-ChatWithAgent-PreChatQuestions".

But in App Studio when I try to select the Queue Questionnaire from the newly created queue, I cannot see my new queue flow.

I attached a couple of screeshots where you can see the configuration.

Thanks.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Pega Customer Service Conversational Channels
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