Vidyaranjan AV (Vidyaranjan)
Senior Online Community Moderator
Pegasystems Inc.
Vidyaranjan Member since 2015 35 posts
Posted: February 11, 2019
Last activity: February 27, 2019
Posted: 11 Feb 2019 0:54 EST
Last activity: 27 Feb 2019 9:06 EST

Ask the Expert - Pega Customer Service Chat and Messaging with Avishek Banerjee

Join Avishek Banerjee for this exciting session from February 11 - February 22 to learn more on how to provide Customer Service via Conversational Channels: Chat, Facebook Messenger and beyond!

Meet Avishek Banerjee: Avishek joined Pega in 2009 and after working on several Pega Platform UI teams, moved to Pega Customer Service group leading the development of Pega Chat and Pega Co-browse as Development Manager. In August 2018, he took on the role of a Product Manager for Pega Customer Service focusing on the Chat and Messaging capabilities. He is also the Product Manager for Pega Co-browse. Avishek works out of Pega’s office in Hyderabad, India. And when he’s not working, his dogs keep him very very busy (and healthy)!

Message from Avishek: Chat and Messaging are fast becoming the preferred channel for customers to engage with their service providers. Pega Customer Service is putting these channels at the front and center of the New Age Digital Contact Centers. Let’s talk about how you can make your customers successful with our out-in-the-open channels and the exciting new channels about to join the band!

Avishek Banerjee (@BANEA1 )

Ask the Expert Rules:

  • Follow the Product Support Community's Community Rules of Engagement
  • This is not a Live Chat - Our SMEs will reply to your questions over the course of this two-week event
  • Questions should be clearly and succinctly expressed
  • Questions should be of interest to many others in the audience
  • Have fun!
Pega Customer Service Conversational Channels Ask the Expert
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