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Lochan_DV Member since 2015 95 posts
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Ask the Expert - Pega Co-Browse with Avishek Banerjee

Join Avishek in this session of Ask the Expert (July 29th - August 9th) on Co-Browse.

Meet Avishek Banerjee: Avishek joined Pega in 2009 and after working on several Pega Platform UI teams, moved to Pega Customer Service group leading the development of Pega Chat and Pega Co-browse as Development Manager. He now works as a Senior Product Manager focusing on the Pega Co-browse and Chat and Messaging capabilities. Avishek works out of Pega’s office in Hyderabad, India. And when he’s not working, his dogs keep him very very busy (and healthy)!

Message from Avishek: Co-browse is a high touch visual way for Contact Center Representatives to connect with End Customers and help them out across websites, greatly increasing customer satisfaction and reducing frustration for both the CSR and the Customer. The best thing about Co-browse for organizations is that they don’t have to ask their customers to install anything on their computers or browsers to be able to Co-browse with a CSR. That increases trust and reduces hassle. Co-browse greatly elevates the experience of channels like Phone and Chat enabling high efficiency customer service. I look forward to engaging with all enthusiast on the most cherished product I have ever owned (I’ve always been partial to Co-browse)!

Ask the Expert Rules
  • Follow the Product Support Community's Community Rules of Engagement
  • This is not a Live Chat - Avishek will reply to your questions over the course of this two-week event
  • Questions should be clearly and succinctly expressed
  • Questions should be of interest to many others in the audience
  • Have fun!
Pega Customer Service Conversational Channels User Interface Ask the Expert
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