Question10Replies1321Views brianz14 Member since 2017 5 posts The Bank of Nova Scotia Posted: April 5, 2018Last activity: May 31, 2018 Closed Error when register VM(Robot) - InternalServerError(500)We currently installed pega platform 7.3.1 personal edition with Robot Manager version 4I am receiving the following error msg when register bot, and runtime will shutdown.Registering Robot - Name: 'TESTWVAPPI01474', Queue: 'Online Maintanence', Auth Mode: ServerAuthenticationMode. Failed to register Robot - Name: 'TESTWVAPPI01474', Queue: 'Online Maintanence' Error requesting data from Pega. http://myhost.com/prweb/PRRestService/robotics/v1/register Code: InternalServerError(500), Content: System.Threading.Tasks.Task`1[System.String] RoboticsService.RegisterRobot - Failed to register robot. RPA mode is enabled, but robot failed to register. Runtime will shutdown.I believe everything has been set up correctly. if you have any idea for this issue will be great appreciate***Edited by Moderator Marissa to update categories; update SR Details*** Robotic Process Automation SR Created ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoHari Ch PEGA replied to brianz14Hello , Kindly check the below link for your reference:- https://pdn.pega.com/community/product-support/question/robot-registration-failed-internalservererror500-content Hope this helps. Thanks, Hari Posted: 2 years agobrianz14 The Bank of Nova Scotia replied to Hari ChHi Chalh, I already tried this method... it does not work Thanks, Brian Posted: 2 years agoMitchell PEGA replied to brianz14The error definitely suggests that there is a configuration issue on the Pega Platform side. The most common item for people to miss is the Decision Table, pyGetAccessGroupForRobotByWorkGroup. Can you provide screenshots of your access groups on the operator id that is set to register your bots? Also the work tab of the operator id. Posted: 2 years agobrianz14 The Bank of Nova Scotia replied to MitchellHi Mitchell, Thanks for help, attached all screenshots needed. Posted: 2 years agobrianz14 The Bank of Nova Scotia replied to MitchellHi Mitchell, sorry missed operator ID work tab screenshot, attached it in this reply Posted: 2 years agogrona PEGA replied to brianz14You need to open an SR for this issue. Posted: 2 years agoMarissaRogers MOD replied to brianz14Hi brianz14! Please let us know the SR ID once you open the SR! We can track for you! Thanks! Posted: 2 years agobrianz14 The Bank of Nova Scotia replied to MarissaRogersSR has been opened, SR-C30261 Thx Posted: 2 years agoMarissaRogers MOD replied to brianz14Thank you! Posted: 2 years agoMarissaRogers MOD replied to brianz14Hi brianz14, Upon reviewing the associated SR on this thread, it shows that the SR was withdrawn. Did you resolve this on your own? Thank you!