Question5Replies661Views×Close popoverShezad Mohammad (ShezadM8) Oligos Oligos FR View Profile ShezadM8 Member since 2016 6 posts Oligos Posted: September 7, 2017Last activity: September 8, 2017Posted: 7 Sep 2017 11:39 EDTLast activity: 8 Sep 2017 8:02 EDT Closed GetNextWork Problem when retrieving task from WorkbasketI have a behaviour that i don't understand about the GetNextWork button.I have an operator without the "Get from workbaskets first" checked. He didn't have any task in his worklist.On the worktab, he only have access to one workbasket "Liquidation".Even though this workbasket and other one are related to the exact same OrgUnit as the operator, this user was not allowed to see them. That's why we didn't had on the operator work tab.When this operator click on the "GetNextWork" button, Pega open a task in a workbasket which he didn't have access.Why does this happen and how to avoid Workbasket that are not set in operator work tab ?Thanks.×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 7 Sep 2017 11:57 EDT×Close popoverRajendraprasadu Potti (Prajendra) PEGA Technical Lead Pegasystems Inc. IN View ProfilePrajendra PEGA replied to ShezadM8May I know PRPC version ? I would try and let you know possible the root cause. Posted: 3 years agoPosted: 7 Sep 2017 12:16 EDT×Close popoverRajendraprasadu Potti (Prajendra) PEGA Technical Lead Pegasystems Inc. IN View ProfilePrajendra PEGA replied to ShezadM8I tried in PRPC 7.2.1. I have created two workbaskets and one basket mentioned in operator work tab. Second work basket i did not mention any where. Created work object and routed assignment to second work basket. Log in with operator and click the Next Assignment then operator does not get the assignment which is exists under second workbakset. Kindly share your screen shots of configuration and PRPC version Posted: 3 years agoPosted: 8 Sep 2017 8:02 EDT×Close popoverShezad Mohammad (ShezadM8) Oligos Oligos FR View ProfileShezadM8 Oligos replied to PrajendraWe're using PRPC 7.1.9. I've added some screenshot of the configuration. Thanks. Posted: 3 years agoPosted: 7 Sep 2017 12:21 EDT×Close popoverPankaj Rawal (rawap) PEGA Sr Architect, Case Management Pegasystems Inc. IN View Profilerawap PEGA replied to ShezadM8How are you calling the GetNextWork functionality? Is it using OOTB button? If No, what params are you passing to GetNextWork? Posted: 3 years agoPosted: 8 Sep 2017 8:00 EDT×Close popoverShezad Mohammad (ShezadM8) Oligos Oligos FR View ProfileShezadM8 Oligos replied to rawapWe are using the OOTB button without any modification.