Question2Replies47Views DanC6884 Member since 2018 1 post Xerosoft Posted: March 31, 2020Last activity: April 1, 2020 Goals and DeadlineDo I have to configure deadline for a SLA on a task. The business do not need any deadline for the corresponding tasks assigned to a bunch of operators.IF deadline is required , then how do we override that in Pega 8+ Pega Platform Low-Code App Development Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 7 months agokanap2 PEGA replied to DanC6884I could not find an OOTB way to conditionally apply the SLA on the assignment.Instead, we use a decision shape and 2 similar assignments, one with SLA configuration and another with no SLA configuration. Route the required assignment to the operator using decision shape. Posted: 7 months agoMarcLasserre_GCS PEGA replied to DanC6884I don't think the Deadline is mandatory but anyway you could have a fake one doing nothing on the case (no status change neither priority change).