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Arjunkmb_Incessant Member since 2011 4 posts
Incessant Technologies
Posted: 2 years ago
Last activity: 2 years 10 months ago
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How to call a specific Knowledge Article on click of Icon from CPM service intent screen?

Hi

Application in use is Pega CS 7.1.4

If i have knowledge articles /Help Site defined under a particular taxonomy.

1. If i have to launch the Help Site (Main Page) on click of an icon in CPM service Intent screen/flow action, How?

2. If i have to launch the exact and specific article on click of an icon in a screen of a CPM service Intent, How?

3. If have to show the specific Knowledge article in Smart info on click of an icon in CPM screen, How?

4. How to associate a Knowledge article to a flow action in CPM (apart from configuration tools)?

Thanks,

Arjun

Pega Customer Service
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