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 Anup Naik (AKN300684) TATA Consultancy Services Ltd Lead System Architect
TATA Consultancy Services Ltd
US
AKN300684 Member since 2010 7 posts
TATA Consultancy Services Ltd
Posted: October 28, 2019
Last activity: October 28, 2019
Posted: 28 Oct 2019 13:17 EDT
Last activity: 28 Oct 2019 15:49 EDT
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How to initiate a case from an agent

We have a requirement to initiate a case from an agent in Pega 7.3.1.

If we call any of the OOTB activities we are getting a pzInternalProcess authentication error.

Even if we give Admin Access Group in the agent still the error comes.

How can we initiate a case from an agent?

Pega Platform Low-Code App Development Case Management
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Posted: 2 years ago
Posted: 28 Oct 2019 13:30 EDT
Venkata Narayanareddy Seelam (VenkataNarayanaReddy) AASEYA IT SERVICES PVT LTD Technical Architect
AASEYA IT SERVICES PVT LTD
IN

Hi I did this by using an activity.

In activity I used call pxcreatetopcase, activated an agent.

Please share the error screenshot. Will advise on that

 

Accepted Solution

Posted: 2 years ago
Posted: 28 Oct 2019 15:24 EDT
Anup Naik (AKN300684) TATA Consultancy Services Ltd Lead System Architect
TATA Consultancy Services Ltd
US

Thanks for your input Venkata. I managed to get it to work by calling createWorkProcess

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